PRIVACY & COOKIE STATEMENT GDPR

THE DIGITAL DUTCHESS

The Digital Dutchess respects your privacy and will do its best to ensure that your personal data is processed in a lawful and transparent manner. We act in conformity with the General Data Protection Regulation, which means that we:

  • Clearly explain to you what personal data we process.
  • Only collect personal data that is needed for our legitimate purposes.
  • Limit our collection of personal data.
  • Take reasonable measures to ensure that your data is correct.
  • Observe (statutory) storage and deletion periods.
  • Take appropriate security measures to protect your personal data.
  • Respect your rights (see also article 10 of this privacy & cookie statement).

In this privacy & cookie statement, we will explain to you how we process your personal data, why we process your personal data and what rights you have when it comes to the processing of your personal data. This privacy & cookie statement covers the processing of data via our website thedigitaldutchess.com and thedigitaldutchesstoolbox.com.  

You are under no statutory or contractual obligation to provide your personal data to The Digital Dutchess. The Digital Dutchess limits the processing of personal data to an absolute minimum. However, we may not be able to process your order or deliver our services when you won’t provide us with your personal data.

1. About us

The Digital Dutchess is the main responsible for processing your personal data.

The Digital Dutchess

Ijsseloogwal 71

2841 SM

Gouda (the Netherlands)

Chamber of Commerce No. 69163987

If you have any questions about this privacy & cookie statement or the way we handle your personal data, you can contact us

By email: krista@thedigitaldutchess.com

By phone: +31-629209618

2. The personal data we collect from you

The Digital Dutchess can collect the following data from you:

  • Your name and address
  • Company details
  • Usernames, Passwords
  • Invoice address
  • Country
  • Email
  • Phone number
  • Creditcard details
  • Any other personal data you share by communicating with The Digital Dutchess (for example via an order note)

We may collect the following personal data from you when you visit this website:

a) IP Address

b) We use cookies, for example to analyse website surfing behavior. In some instances, the use of cookies is considered the same as the processing of personal data under the General Data Protection Regulation. You can read more about this in article 8 of this privacy & cookie statement.

We have added the Pinterest Save Button to this website. If you click on this button, Pinterest will place cookies (for more information, click here). The Digital Dutchess is not responsible for the processing of your personal data by this party or via other links that can be found on the website. This privacy & cookie statement does not apply to third party websites and links (such as affiliate links that can be found on this website). We encourage you to read the privacy policies of these third parties. The Digital Dutchess cannot guarantee that these third parties will handle your data in a secure manner.

3. Why do we collect your personal data?

The Digital Dutchess collects, uses and processes your personal data to provide services. When you want to place an order at our web shop, we need your personal data to process your order. We collect your data to process your order, to enter into a contract with you and execute the contract, to maintain and improve the website, to handle complaints, to send an invoice, to process payments and for direct marketing purposes. If you contact us, we will of course also process data, so that we can respond to your message. You can sign up to receive our newsletter. We will use your information to send you our newsletter. We ask your consent for this. Finally, we process data for administrative purposes.

4. On which grounds is personal data being processed?

We must have a valid legal basis in order to process your personal data:

  • Consent. We will only use your personal data to send our newsletter, if you have given your consent.
  • Necessary for executing a contract.
  • Legitimate interest. We rely on the legal basis of ‘legitimate interest’ when the processing of your personal data is necessary for our legitimate interest (for example: direct marketing) and this does not affect someone’s fundamental rights and freedoms. Additionally, we will delete the data when the data is no longer needed for the processing purpose.
  • Legal obligation. We are legally obliged to keep records and to retain them (the fiscal retention obligation).

5. The storage period of your personal data

Your personal data will be deleted or made anonymous when the data is no longer needed for the processing purposes as mentioned in article 3 of this privacy & cookie statement, unless there’s a statutory obligation that requires longer storage and taking into account any limitation periods. We store the data for the processing of your order for one additional year. In any case, the following retention periods shall apply:

  • The fiscal retention obligation.
  • If you have subscribed to receive our newsletter, we will keep your data during the subscription. Every newsletter has an unsubscribe link.

6. Is your data given to third parties?

We may use third parties for certain services. We may share your personal data with the following parties:

a) Web hosting

b) Acuity Scheduling

c) Webshop software(WooCommerce)

d)Yuki

e) WeFact

f) LastPass

g) Mailservers

h) Mollie

i) Payment services

j) Sub-contractors

The Digital Dutchess has signed data processing agreements with (sub) processors. If possible, we use processors established within the EEA. You should be aware of the fact that your data may be transferred and otherwise processed to a location outside of the EEA. We will only transfer your data to third parties outside of the EEA, if the third party is located in a country that’s considered “adequate” by the EC and/or if there is a Privacy Shield.

7. Safety measures

The Digital Dutchess uses safety measures to prevent unauthorised access of your personal data. We take notice of new technologies and are committed to protect your personal information by implementing a variety of technical and organisational security measures. Although we do our best to ensure the security and integrity of our systems, we cannot guarantee that our safety measures will prevent (third-party) hackers from illegally obtaining your personal data, nor can we guarantee that your personal data will remain safe under all circumstances.

We have taken the following measures to protect the safety of your data:

  • Physical security measures
  • Access to personal data is protected with a username and password
  • ○Anti-virus software and regular software updates
  • Secure connections (TLS, before SSL)

8. Cookies

We use cookies on our website. A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time. Some cookies will be deleted after you close your browser (session cookies) while other cookies remain on your computer or mobile device for the time-period that is set in the cookie (persistent cookies). Some cookies will be placed by us, while others are placed by third-parties. We don’t have full control over the cookies these third-parties set, so we advise you to read their privacy and cookie statements. In some cases, the use of cookies is by law considered equally to the processing of personal data.

Cookies have a variety of functions. By using cookies, we make sure that this site functions properly so that you get a good user experience. It also tells us how our website is being used and what we can do to improve our website. Additionally, we use cookies to show you relevant advertisements.

We use cookies that process personal data, such as your IP Address. We will only use tracking cookies with your consent. 

The cookies that our website uses are

Necessary cookies. 

This website uses strictly necessary cookies that are essential for the operation of this website.

Analytical cookies.

This website uses analytical cookies:

  • _pinterest_cm: Used by Pinterest to track the usage of cookies. Expires after one year.
  • vuid (vimeo.com): Collects data on the user’s visits to the website, such as which pages have been read. Expires after 2 years.
Marketing cookies.

We use (tracking) cookies for advertising purposes. By doing this, we can show you relevant ads and measure and use the result thereof ("retargeting"). You can always object to this form of profiling.

  • GPS: Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. Expires after one day.
  • IDE: Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. Expires after 2 years.
  • VISITOR_INFO1_LIVE: Tries to estimate the users' bandwidth on pages with integrated YouTube videos. Expires after 179 days.
  • YSC: Registers a unique ID to keep statistics of what videos from YouTube the user has seen (session cookie).
  • yt-remote-cast-installed, yt-remote-connected-devices, yt-remote-device-id, yt-remote-fast-check-period, yt-remote-session-app, yt-remote-session-name: Stores the user's video player preferences using embedded YouTube video. Some cookies are persistent, other are session cookies.
  • test_cookie: Used to check if the user's browser supports cookies. Expires after one day.
  • InfusionsoftTrackingCookie: Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.

9. How do I disable cookies?

Most browsers support cookies, but you can set your browser to decline them and you can delete them whenever you like. Usually this can be done through your browser’s ‘preferences’. The ‘help’ section of your browser can guide you to the right place where you can disable the cookies. When you wish to limit, decline or delete cookies, you may not be able to use all the features of this website and your user experience could be limited.

If you still have questions or comments about our use of cookies, please contact us at krista@thedigitaldutchess.com.

10. Your rights 

Under the General Data Protection Regulation, you have a number of important rights that you can exercise. You may be asked to provide additional information, such as your ID or passport, for the purpose of verifying your identity. We will respond to your request without undue delay and at the latest within one month of receipt of the request. We can extend the time to respond by a further two months if the request is complex or if we have received a number of requests.

These are your rights:

  1. 1
    The right to data portability. This right gives you a higher degree of control over your own personal data. You have the right to receive your personal data in a structured, commonly used, machine-readable and interoperable format so that it can be transmitted to a different party, if this is possible.
  2. 2
    The right of access to your personal data. This enables you to receive a copy of the personal data we hold about you and to verify if we process your personal data in a lawful manner.
  3. 3
    The right of rectification and erasure of your personal data. You can request us to rectify your (incorrect) personal data or have it removed.
  4. 4
    The right to restrict the processing of your personal data. In some cases, you have the right to limit the processing of your personal data.
  5. 5
    The right to object against the processing of your personal data. You can request that we no longer use your personal data. If you object to the use of your personal data for commercial purposes, we will always respect this.
  6. 6
    The right to withdraw consent at any time. When you have given your permission to process your personal data, you can withdraw your consent whenever you want. The easiest way to do this is to send an email to us. 

If you wish to exercise any of these rights, you can send an email to krista@thedigitaldutchess.com or contact us by phone or in writing.

11. Complaints and questions

If you have any complaints or questions about this privacy & cookie statement or the way we process your data, you can contact us by sending an email to krista@thedigitaldutchess.com. You can file a complaint against The Digital Dutchess regarding the processing of your personal data by contacting a supervisory authority.

12. Changes to this privacy & cookie statement

This privacy & cookie statement was last updated on May 01, 2020. We reserve the right to change or modify our privacy & cookie statement at any time.